Common challenges
Poor shipment visibility causes chargebacks
Customers issue chargebacks when shipment updates are late or missing because tracking data is buried across emails, portals, and spreadsheets.
Rate volatility narrows lane margins
Pricing and ops teams miss rate spikes because they work off outdated spreadsheets or locked-in contracts, so they keep quoting at yesterday's prices.
Paper-heavy P2P and O2C stalls cash
Invoices, rate confirmations, and PODs arrive as unstructured PDFs, forcing manual data entry, approval chases, and mismatch resolution which slows payments and locks up cash.